PANIO DISTRIBUTION AND SERVICES SDN. BHD.

Term & Condition

• The warranty does not cover software, batteries, peripherals, or free accessories such as cable, power adapter or remote control.
• The standard warranty and services are available only in the Malaysia country where the Panio product is purchased from Panio Distribution and Services Sdn Bhd (Parallel import is prohibited).
• Warranty item will take time 4-6 weeks (without material shortage issue) to diagnosis, repair and process during the warranty claim.
• Panio local distributor (Panio Distribution and Services Sdn Bhd) has right to loan similar or equivalent function of products to resolve customer down time during the warranty claim period.
• A valid warranty claim must refer to standard warranty policy to ensure does not void the warranty. Such as:
External causes of malfunction and misuse of products ( use of incorrect line voltages, Improper heat ventilation, use of incompatible, defective or inferior devices, supplies and accessories.
Altering the Product or its components without written authorization from Panio.
An act of God such as, but not limited to, lightning, flooding, tornado, earthquakes, and typhoons/hurricanes.
Products with missing, damaged, or altered serial numbers.
Products damaged in transit due to improper packaging during the delivery of warranty claim.
Do not open the Panio product. Opening the Panio product may cause damage that is not covered by the warranty. Only Panio Local distributor and service center own the authority to perform service on Panio Product.